How to fix the Download failed error on WhatsApp

In WhatsApp, you can send all kinds of media files to contacts, both in individual chats and group chats. Photos, videos, audios, images, text documents, you can send pretty much anything you want.

However, although there are generally no problems when sending and receiving these media files, it can happen that sometimes some kind of error occurs. If you are a regular WhatsApp user, it may have happened to you, because it’s not that uncommon.

If this has happened to you, you may have received an error message stating “Download failed” when you go to download that media file.

It is also possible that you have tried to send a media file to a friend or family member and it has not been uploaded to the chat, giving the usual error. What can I do when one of these “Download failed” messages appears?


These types of alerts can be due to several reasons. On the one hand, there may be an error in the WhatsApp servers. This is something quite common: WhatsApp often goes offline somewhere in the world – or even globally – leaving the service completely inaccessible to many users, or simply, leaving some of its features unusable.

In this case, photos, videos, and other media files may not be sent. If this happens, all you can do is wait for the WhatsApp technicians to resolve the error.

As we told you in this article, there is the WhatsApp Twitter page where you can check if there is a problem with the WhatsApp servers, in which they usually publish news when there are server problems on WhatsApp.

If no WhatsApp crashes, the problem could be with your internet connection. The best thing to do is to open your mobile’s web browser and check that any web page loads.

If it doesn’t charge it’s because you don’t have a connection, so you’ll need to find out why: maybe your router was down or there is a fault with your local telecom operator.

Another reason this problem can occur is when the date and time of the mobile phone are not set correctly. Make sure it matches the current date, otherwise error messages may appear when downloading media files.

Likewise, if you have run out of space on your mobile, it is possible that the download has failed. Confirm that you have sufficient storage space in the mobile phone memory.