Page messaging assists businesses to comfortably connect with people about everything from customer services requests to questions about their brand, service and company.
Fresh features were recently launched for Pages messaging, which includes private and saved responses.
As Page Administrators think about activating messaging for their Page or making use of the fresh messaging features, you might need to know about the most appropriate way to use messaging as a business communication channel.
Whoever owns a Facebook business page, or fan page, can send updates and correspondence to anyone who interacts with them directly from the page. But, it was easier than it is these days. Sometime back, business pages had a “Send a Message” link that the user was allowed to tap on, straight from the page home screen. Facebook then chose to update the process which compelled everyone who intends to still send messages in this manner, to do more digging.
Thats frustrating. It requires added steps than before but the process is not too complicated. To utilize the message system for the fan page, you will have to be an admin of the page that will send the message. This is vital because only an administrator will be permitted to activate messaging in the Settings.
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How Can I Send Messages From A Facebook Business/Fan Page?
Page messaging allows page administrators to interact directly with their interested followers. As soon as the page messaging feature is activated, the people presently following the page will expect all messages to possess an attached reply. So it is reasonable to only activate it when you are sure you have the time to reply the messages that come in.
Instant replies, the one that happens inside 5 minutes, will earn your page a “Very responsive to messages” badge. This badge allows visitors to be aware that they can get through to you via messaging and will mostly receive a reply from you.
Even if no one expects all business pages to meet this threshold, a rapid reply is useful for building trust and bond with visitors and possible customers. Do not forget that only the messages you provide a reply to will make up your total response rate.
Bu adhering to the instructions below, you, the page administrator can send and receive private messages from “fans” who have posted on or sent a message to your facebook page. These specific messages will be seen in the page inbox. Private messages are activated as well to reply to comments that a page’s post attract. Message cannot be sent directly to anyone until they reach out to you first. Including the ones that might’ve “liked” without dropping a post.
As soon as you are prepared to start communicating your company with consumers, adhere to these instructions:
- Get yourself logged into your Facebook account and head over to the business page you intend to activate/deactivate messaging on.
- Tap Settings, visible at the top of your page.
- In “General,” tap Messages.
- You will now be able to tick and untick the box close to “Allow people to contact my Page privately by showing the Message button.”
- Wrap this up by tapping Save Changes.
Even if you will be able to send messages to users who already interacted with your page, you will be unable to send messages from one page to another one. If a user blocked your Facebook page, you cannot send them a message too.
Setting a business schedule for your Facebook page will assist with your reply time rate. By disabling messaging when your business is closed for the day, you will be able to make sure your customer’ messages are replied in a rapid manner.
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How Can I Edit Page Notification Settings For Received Messages?
When you do not disable page messaging, you might see that you are getting messaging at several times during the day.
This is where Page Notification Settings can be useful. By activating them, you will be notified immediately your page gets a new message. This is incredibly useful for administrators that like to be in charge for stuffs like rapid response times and customer interaction.
When you edit the Page Notification Settings, it will not just help with message notifications but it will even offer you:
- Notifications on Facebook everytime a page activity occurs, or every 12 – 24 hours on all activity.
- The kind of activity that you want notifications for.
- A mail or SMS every time an activity happens on your page.
- Being able to disable all notifications.
Know that when you make up your mind to edit any of your notification settings for a page that you manage, none of the other administrators that also manage the page alongside you will be affected. Meaning every page administrator will be able to check his or personal notification settings. Any other page administrator working on the same page will get notified according to the settings they set personally.
To alter your notification settings for a business/fan page:
- Tap Settings.
- Tap Notifications.
- Edit your notification settings.
Your notifications can be seen by tapping on Notifications, which is visible at the top of your Facebook page. Right here, you can mark all notifications as read by tapping Mark All as Read. If you ever activate notifications but still do not receive them, maybe they are deactivated on your mobile phone.
To rectify this:
Click Settings > Notifications on your mobile phone and ensure your notifications for Facebook are also set to On.
Email notification will also be received except they are de-activated. This is a bonus feature to make sure you always get notified about customer requests and feedback.
