Those in the hotel industry know fully well that they run a busy business, with lots of customers wanting all sorts of services at different times. There will be high-class guests demanding this and that and there will be the annoying ones that just know how to piss you off. How about guests that look at the menu for a longer time than usual or those that request for change of rooms more times than Neymar dribbles on the pitch? Its frustrating.
Page Contents:
Occupancy of rooms is expected to be rampant this year too but still, room rates aren’t increasing in reaction to the excess demand for it. This translates to more customers in several of your hotel rooms but still the same income as before when the calculation is done. And your employees are putting in more effort to cater for more people but still get paid the same amount.
This is why when we advise that hotel owners cherish their employees than customers. You have no say on who sleeps in which room at what time, but you have full control over who works for you. Most hotels do not know this, and this is why they place so much emphasis on the customers and ignore the staff. As of recent, the turnover rate in hotels is a remarkable 73.8%, 10-15% is what is expected as per daily pay. Three-quarters of employees will vacate their positions this year and trust me, that is a costly problem to have.
Loss of hotel workers is expensive when we look at it closely. Poor customer service is a necessity when employees disengage, higher recruiting costs is also necessary to replace whoever has left, the training cost already spent is also lost and will be incurred on a new person that would be hired only for him or her to leave again. Also, The ripple effect that would have on other employees, the negativity that can disperse in a working environment, the grumblings it can attract are some of the reasons why resignation of one hotel employee can bring serious consequences. It is a huge expense.
Hence the need for techs like Apaleo – a property management system that connects to all your favorite hotel technology.
1. Keeping Your Staff
A decent technology can keep your employees working for you for as long as possible nowadays. It keeps them focused on customers and nothing else. Having kids spill their drinks all over the place while their parents are busy with something else is not the way to go. There is little an employee can do in situations like this. Ineffective tech with a slow-loading legacy system or an average user experience is not the ideal option also and will only reduce job performances and satisfaction. Owning an easy-to-use PMS is actually vital when it comes to things that can make or break your hotel. It enables everyone to do their jobs conveniently and successfully. This property management system must integrate fully with all other core systems to save yourself from time wasted when you toggle between systems or handle data transfers manually.
Retention is the key, especially for the lean limited-service sector. Reports said recently that when a hotel employee who earns little exits, the organization will part with around 21% of the position’s salary to find a replacement. That is not an expense anyone craves for. With technology, your employee will not just remain with you, they’ll be more productive and satisfied.
2. Training Your Employees
As per the hospitality sector’s staff attrition history, no hotel is expected to get to 15 or 20% for a long time; this makes training an important aspect to consider. But you do not have to struggle with that too as technology has you covered. While several hotel technology companies no longer care about how vital a super-swift onboarding process is for hotel worker, some other legit ones still know how stress-free it is for employees to grasp all they should about new core technology as soon as possible. Complicated techs should be stayed away from especially if you have staffs that can handle whatever tech you throw at them. An effective property management system should be the one who’ll undergo the difficult processes, and not the person handling it.
Conclusion:
This is why you should thinking about those that work for food to be on your table, those who hold the key to the future of your business. The connection between a proper hotel tech and a happy employee might seem overrated but it is not – especially in the age we are in now. Speak to your employees about what they think about bringing these technologies in, how you can help them to help you, what would work for the growth of the business. These are valuable questions that should keep them loving your job for as long as possible. Effective technology will not replace small salaries or a terrible manager, but it can be the difference between your workers leaving or staying.
