How To Fix “Cannot Get Mail The Connection To The Server Failed” On Your iOS Device?


For whoever keeps seeing “Cannot Get Mail The connection to the server failed” on their iPhone, iPad and iPod touch, there are various ways to rectify the problem. This error occurs when these iOS devices attempt to retrieve fresh emails, especially from Microsoft Exchange server.

This happens on iOS 9, iOS 8, iOS 7 and iOS 6 for Apple phones such as the iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5 and iPhone 4s plus various iPads running iOS 6 and above.

Below are various ways that will assist you to rectify this connection issue for your Apple device.

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Backup Your iPhone

If you use iCloud or any other system, ensure your iPhone is backed up, as this is the right step to take before changing anything on your iOS device.

1. Re-enter Accounts Logins (Usernames) And Passwords

At times, the problem can occur on your iPhone or iPad after changing your email password. Adhere to these instructions to re-enter your mail account username and password:

  1. Head to Settings.
  2. Click “Passwords & Accounts.”
  3. Swipe down to Accounts and then click the specific account.
  4. Type in your username and password again.
  5. Click Done to save.

Then access your mail client and attempt to see your mail. It will get your mailbox refreshed and will display your latest messages. Hold on for some time for the process to be wrapped up. Close and then open your email client again, which will initiate a refresh.

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2. Change Microsoft Exchange Security Settings

If you are the admin on the Microsoft Exchange server, adjustments can be made to the settings or you can ask the admin to get it done for you.

  1. Access “Active Directory Users and computer.”
  2. Select View > Advanced Features.
  3. Locate and right tap the mail account and select Properties.
  4. Select “Security” and select “Advanced.”
  5. Choose the checkbox “Include inheritable permissions from this object’s parent”

3. Change Password Settings

You can change the password for Microsoft Exchange email account or Yahoo account and check again if the connection has been fixed.

See how:

  1. Disable iCloud. Head back to all your mail accounts and reset the password.
  2. Turn on “Airplane” mode in settings. Then deactivate it.
  3. Get rid of that account. When that is done, create it as a fresh account, because at times, simply creating another account can rectify the problem.
  4. Simply change the “Mail Days to Sync” to “No Limit.”
  5. Reset Network settings through Settings > General > Reset > Reset Network Settings. Be aware that resetting your network settings will reset every of your network settings so this might not be your preferred option to fix the email problem.


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