How To Fix the Galaxy S9 Random Picture Messages Issue

How To Fix the Galaxy S9 Random Picture Messages Issue

Some users of the Samsung Galaxy S9 have been reporting a quite unusual experience on their devices especially people who text with photos shared with those text messages a lot.

There are some cases where a picture which you previously received from a contact will be sent to you once again just like that. This may repeat over and over again and sometimes, it just won’t stop. This gets really annoying especially when you find out that the sender isn’t responsible for this.

How To Fix the Galaxy S9 Random Picture Messages Issue

Whenever you experience this issue with malfunctioning apps, there are always 2 things that you can assume; something is either wrong with the app or the device itself. If the issue is caused by your smartphone then you need to reset it. This is not very easy considering all the backup procedures which need to be carried out and also the risk of losing some important data.

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You can start off by trying the fix the problem with the app instead. You should try clearing the app’s cache data and data as this just might do the trick. If the issue still isn’t fixed, then the only option you can opt for is to hard reset the device.

Below are the steps on how to do both:

How to Clear Cache and Data of the Message App

1. Go to the app menu on your device and tap on the Settings app icon.
2. Next, tap on Applications > Applications Manager.
3. Scroll down the screen till you see the ALL tab.
4. Tap on the Messages app listed there and then tap on the Force Close button.
5. Select Storage and then tap on Clear Cache.
6. Next, tap on Delete > Clear Cache > Delete.

How to Reset Your Samsung Galaxy S9

1. First off, make sure to backup all data you do not wish to lose.
2. Next, go to the Settings app on your device and then tap on the Backup and Reset option.
3. Next, select the Factory Data Reset option and then tap on Reset device.
4. Now, enter your PIN and password when prompted.
5. Tap on Continue.
6. In the end, tap on Delete to confirm all your actions.

If after following all the steps listed above the issue still persists, then it is safe to assume that the issue is with the sender’s phone. If that is the case, there isn’t much you can do to fix this except blacklisting the number.

If the contact is someone who is close and your frequent contact, then the best thing to do is go to an authorized Samsung technician to get a diagnosis before you blacklist the person’s phone number.