Face-recognition is a very useful feature that lets users safely log in to their PCs just by looking at their devices. As you already know, this feature is one of the three available options that are bundled with the Windows Hello feature, and the remaining 2 are fingerprint and iris scan.
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However, as reliable as Face-recognition feature is for computer users, some users keep complaining that it stops working after they updated Windows 10. If you are also battling this currently, this tutorial will break down the solutions for your easy understanding. See How To FIX Windows Hello Face Recognition Not Working:
1. Update Drivers:
It could be that facial recognition is not working because the corresponding drivers are outdated. To fix that, just:
- Launch “Device Manager” by pressing the Windows button and X key simultaneously and choosing “Device Manager.”
- Tap “Biometric Devices,” right-click the device and choose “Uninstall.”
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- Tap “Action.” in the top bar and choose “Scan for hardware changes.”
Windows will then find and update the camera drivers.
2. Activate Biometrics Via Local Group Policy Editor:
If you’re not aware, Windows 10 facial recognition not working can also be rectified by activating Biometrics. The idea behind this is that when updating Windows 10, some system settings like the Local Group Policy could’ve been tampered with, thereby leading to the malfunctioning of facial recognition.
- Launch the Run command by tapping the Windows key + R button on your keyboard.
- Enter “gpedit.msc” then press “Enter.” This command will then open the Local Group Policy Editor.
- Click Computer Configuration > Administrative Templates > Windows Components > Biometrics.
- Click the “Allow the use of biometrics” setting.
- Ensure “Enabled” is ticked.
- Tap “Apply” and then “OK.”
- Tap “Allow users to log on using biometrics,” then “Apply,” then “OK.”
- Reboot your PC.
3. Rollback Camera Drivers:
If Facial Recognition was working fine before the update, you can simply roll back the settings by adhering to these instructions:
- Launch “Device Manager” by right-clicking the Start menu and selecting it.
- Tap System Devices > Surface Camera Windows Hello.
- Tap “Driver” then tap “Roll Back Driver.”
- Choose the driver that worked previously.
- Apply to save the changes, and then reboot your PC.
4. Reset Facial Recognition Settings:
- Open the Settings application by tapping “Start,” then the gear icon, or by simultaneously pressing Windows + I.
- Tap Accounts > Sign-in Options.
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- Head to Facial Recognition and tap “Remove.”
- Tap “Get Started” and adhere to the prompts to reset the feature.
- Restart your PC.
That is that.
