HomeFeaturedHow to force Remove Bad Email Account From Mail & Calendar app on Windows 10/11

How to force Remove Bad Email Account From Mail & Calendar app on Windows 10/11

A bad email account in Windows 10 or 11 mail app is one that has no function. Among other things, you may not be able to log into such an email. It may not receive, send, or provide an option for any use. This problem can come up for a host of reasons, and one of them is if you moved your account from one PC to another or from one account to another.

Another way the problem can come up is if when you were setting up the new email account, you made a mistake in adding the email. Finding the delete option may be a big challenge. For a start, anyone who finds himself in this type of situation needs to get more familiar with Windows 10/11 Mail app.

What is Windows 10/11 Mail app?

Mail & Calendar Apps
Mail & Calendar Apps

Windows 10 and 11 come with a mail app you can use to receive and manage multiple emails from a single place. You don’t need to load different sites to access these emails because the app allows you to access all of them inside it.

This app contains all the basic features you’ll ever need as you make use of these emails. It is very effective in managing the flow of emails every day. The good news is that the mail app supports popular services such as Outlook, Exchange, Yahoo, Gmail, iCloud, and others like that so you can easily manage stuff.

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Although users get some hiccups once in a while when using this Windows 10/11 mail app, it is still one of the most complete and easy-to-use free mail clients out there online.

A simple way to delete an email account from the Mail app

If at all you no longer need to use or manage an email in the client, it is easy to remove the account by following the instructions below.

Delete Mail
Delete Mail
  1. Open the Mail
  2. Tap the Settings button at the bottom of the left pane.
  3. Click the Manage Accounts option that you see on the right side of the pane.
  4. Select the mail account you need to remove.
  5. In the Account Settings click the Delete Account from this device
  6. Click Delete

In most cases, these steps are all you need to delete an email that you consider as no longer needed on the app.

Delete option not found in Windows mail app?

This is the case with a user who found that he had a bad email that needs to be removed from the mail client but could not. Have you faced a similar situation? You may be thinking about how to force remove this bad email account.

Usually, the best thing to do is take the steps mentioned above to first see if with those simple steps the email can be removed. The first big challenge is when the delete option fails to show.

Also, take note that you may be able to delete other email accounts in the Mail app, while one of them proves stubborn. Take for example when two emails from Exchange client get deleted without stress but one from the iMap configuration fails to remove because the option to delete it can’t be found.

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Delete option not found: What should be done?

Option 1: If you notice that you can’t open the Account Settings for a problematic email you may resort to doing the following to resolve the situation. This option 1 will help you to see if you could solve the issue by running the troubleshooter.

Windows Troubleshoot
Windows Troubleshoot
  • Click Start button
  • Go to Settings
  • Click System
  • Click Troubleshoot
  • From there. Run the Troubleshooter

Option 2: Use this option if the first option doesn’t work.

  • Press Windows logo key + 1 on your laptop. It automatically opens Settings
  • Click on Accounts
  • Select Access Work or School from the left pane
  • Click the email account you want to delete and select Remove.

It is possible that you didn’t see the email account you want to delete still. If that’s the case, read on.

Option 3: Remove the bad email account. Note that these apps don’t store account information themselves. they rely on Windows to do so. take the following steps.

  1. Go to Settings
  2. Tap Accounts 
  3. Tap Email & Accounts. You should be able to find it there in Email & Accounts. Delete it.

Option 4: You may need to reset the mail app. This step is often seen as the best option when you’re trying to sync the emails but it has proved helpful for other problems. You can complete this step by doing the following:

  • Open Settings.
  • Click Apps.
  • Tap Apps & Features.
  • Select Mail and calendar apps.
  • Click Advanced Options
  • Tap the Reset You will have to do it twice.

Option 5: (Regarded as the best) For it to work, you need to understand that the Mail and Calendar app has its configuration. You can find the configuration in the folder C:\users\Yourusername\AppData\Local\Comms

So, to force remove the bad email, follow the next instructions carefully:

  1. Log out and log into another local admin account (You may opt to start Windows in Safe Mode for it to work.)
  2. Locate C:\users\~YOURUSERNAME~\AppData\Local\Comms
  3. Replace ~YOURUSERNAME~ with your PC username
  4. Rename the Comms folder to Comms_BAK.
  5. Now, restart the PC in normal mode.
  6. Log in again, start the Mail client and all mail account configurations should be gone.
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This number five option is the best when you have tried other means and they don’t work. This step is very effective, as the apps don’t store account information

Mail Account Page
Mail Account Page

How to add multiple email accounts in Windows 10/11 mail app

Use the following steps to add multiple email accounts anew. It is the steps needed when you want to create emails in the client for the first time.

  • Open the Mail
  • Click the Settings button at the bottom of the left pane.
  • Click the Manage Accounts option that you find in the right pane.
  • Tap the Add Account
  • There are several email services that will show. Yahoo and Gmail are included.
  • Continue with the directions you see to set up the account.

Repeat the same steps as you add each new accounts.


Just because you encounter a challenge while trying to use the mail client doesn’t mean that you should ditch it altogether. Of course, there are also several other mail clients that you can use. Some of them work fantastically. However, the Microsoft Windows 10 and 11 Mail app provides all the important features that you need in order to manage one or more email accounts from one place.