Ok so you purchased something from the PlayStation Store, and it is not working as it should? If the issue is you buying a game by mistake or just making up your mind to have your cash back, receiving a refund is now as easy as having a chat with a representative online. Sony’s recent refund policy takes care of pre-orders, games, DLC, subscriptions, and films, and this tells us that it is bye bye to filling out refund forms and having them sent into the void.
Even if the fresh refund policy entails so many things, there is a massive warning, immediately you download your bought content, you are longer fit to get that refund. If pre-ordering a title is what you did, a refund can be gotten whenever you want before it gets released. But as soon as the game pre-loads your console, refund opportunity is gone for good. Even if you are yet to play it.
Lets talk about what you need to do to receive a refund and explain to you how you can stop pre-ordered games and other content from automatic download in future.
Chat With Playstation Support To Receive A Refund
There is presently no way to request for a refund on your PS4 console. You will have to visit the PlayStation Support Page on your mobile device or computer’s browser, and tap on the blue “Chat” window. Get ready to answer quick questions regarding your account from the support team for you to initiate the refund.
Every money spent on a pre-ordered title can attract a refund through the original payment procedure, but for all other kinds of content bought on the PlayStation Store, your PSN wallet gets credited. I can guess though, you will prefer your cash paid into your checking or credit account, so simply request respectfully for your payment to be refunded straight to your bank account or rather, PayPal.
Any subscription to PlayStation Plus and PlayStation Now are also refund-enabled, although, you should expect your a lesser amount than the original price you paid in your PSN wallet, it is usually according to how long the subscription has been active for.
How You Can Disable Automatic Downloads
If you are really into the habit of pre-ordering games, there is something you can do to make sure you can ask for a request if that is what you want. You will only be qualified for a refund if you are yet to download or pre-load what you paid for. So as sad as it appears, you will have to disable your PS4’s important, time-preserving Automatic Downloads feature.
Disabling this feature attracts more disadvantages than advantages. Even if it lets you ask for a refund, your computer can no longer have your game downloaded as you take care of other stuff. Rather, everything has to be downloaded by you when you are less busy. This can affect titles that you are playing at the time too because you have to manually install updates. But if you are not bothered about all that or if your internet is rapid enough, you will cope.
To ensure your pre-orders do not engage in auto-downloads, simply head to the top-level row of options, then tap “Settings.”
Move down to the “System” setting and click the “X” you can view on the controller.
Another setting that is visible at the top is “Automatic Downloads,” tap it.
Finally, disable the setting named “Application Update Files.” This instantly turns off your PS4 from having updates and pre-load data installed on your device.
