If you possess a Huawei P9 smartphone, you may have experienced a particular period when your mobile device wouldn’t stop crashing and freezing. In this article, I will break down some potential reasons for that to happen and some ways to fix it when it does.
There are various causes for a Huawei P9 smartphone to freeze and/or crash. Before attempting anything else, I suggest you update your Huawei P9 to the newest available software if that is yet to be done, because an OS in need updating are known to result in crashing issues.
One possible reason of a crashing/freezing issue in a Huawei P9 is a bad 3rd-party app. If you recently installed an app on your phone and then began to experience the crashing or problem, check the Google Play store for reviews of other users of the app and whether they have the same complain. If its the same issue everyone is battling then the app is your culprit. You can either be patient for the developer of the app to rectify things or uninstall the troublesome app right way.
Another cause for this misbehavior can be leaving your phone ON for several days in a row without letting it undergo a restart. It can result in a memory glitch, causing the device to restart. Turning the phone off and on should solve this kind of issue.
If that did not fix anything, then you can attempt clearing the cache on your Huawei P9 smartphone. This ends any software issues on Android smartphones. To get this done, see the steps listed below:
- Get to your Home Screen and access Apps.
- Tap Manage Applications.
- Tap the app that continues to crash.
- Tap Clear Data and Clear Cache.
If clearing the cache did not provide any solution then you might have to perform a factory reset. Be aware that you will also be getting rid of all applications and saved data, including your Google account settings, if you decide to go down this route so make sure you back up your device before performing the factory reset.
How You Can Factory Reset Huawei P9
Head to the notification section of the Huawei P9 and select the gear icon to access Settings. From the settings page, select Backup and reset that will be seen under User and Backup and select Factory data reset. Ensure that every vital stuff has been backed up. At the bottom of the screen, select Reset device. After that, choose Delete all and hold on for the process to complete and the Huawei P9 to reboot.
