Do you just want to watch a movie on Netflix? Try these tips to solve some problems. Netflix errors are often hazy and most subscribers have seen the famous message “Oops!” Something went wrong… Unexpected error “more times than they would like. These errors can be caused by anything, from network problems, to problems with the hardware or software, up to actual Netflix errors.
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If you are lucky enough to see a real error code, you can use it to attack the problem head-on. However, you can still correct most Netflix errors by solving methodical problems, even if you have just received a general Netflix error message without a specific code.
Tips for troubleshooting Netflix
If you encounter a general Netflix error, try following these basic troubleshooting tips:
TEST NETFLIX.COM ON A COMPUTER
- If you experience problems on a device other than a computer, visit Netflix.com on a laptop or desktop.
- If you see “Netflix site error” on Netflix.com, then there is a problem with the Netflix service and you will have to wait for it to resolve them.
CHECK THAT YOUR NETWORK SUPPORTS THE STREAMING VIDEO
- Some schools, hotels and public Wi-Fi connections do not allow streaming.
- If you do not have direct control over the modem or router, contact the person responsible for the network and ask them if streaming is allowed.
Disable your block, proxy or virtual private network (VPN).
- Netflix blocks all users connecting through proxies, VPNs, etc. to ensure that these services and programs are not used to bypass content blocked in the country.
- If you are in a region that has access to Netflix but use a VPN for privacy or for work, you will still need to disable it to watch Netflix.
VERIFIES THAT THE INTERNET IS SUFFICIENTLY FAST FOR VIDEO STREAMING
- If you have access to a web browser on your device, try accessing a website like Netflix.com to verify that your Internet connection is working.
- Test your connection speed.
- Netflix recommends minimum streaming of 0.5 Mbps for streaming, 3.0 Mbps for standard definition video and 5.0 Mbps for high definition.
TRY A DIFFERENT INTERNET CONNECTION OR IMPROVE THE WI-FI SIGNAL
- Even if your Internet connection seems fast enough, you may have network problems.
- If you are connected via Wi-Fi, try connecting via Ethernet.
- If you have access to another Wi-Fi network, try connecting.
- Move the device closer to the router/modem or move the router/modem closer to the device.
RESTART YOUR DEVICES, INCLUDING THE STREAMING DEVICE, THE MODEM AND THE ROUTER
- Turn off each device and disconnect them for about a minute.
- Reconnect the devices and turn them back on.
- For devices that have a sleep or standby mode, make sure you actually turn them off.
Common Netflix error codes and solutions
If you have a specific error code, you can use it to get an idea of why Netflix doesn’t work. We’ve compiled a list of the most common Netflix error codes, including instructions for resolving them, to help you get back to viewing as quickly as possible.
CODE OF ERROR NETFLIX NW 2-5
When this error occurs, a message similar to the following is usually displayed:
Netflix has encountered an error. Retry in X seconds.
- Meaning of the code: this code generally indicates an Internet connectivity problem.
- How to solve it: make sure your device is connected to the Internet. If you are on Wi-Fi, try to improve the connection to your device or switch to Ethernet.
Most Netflix error codes starting with NW indicate network problems, including NW-2-5, NW-1-19, NW 3-6, and others. There are some exceptions, such as NW-4-7, which could be a network problem or data on the device that needs to be updated.
NETFLIX ERROR CODE UI-800-3
When the UI-800-3 error occurs, a message similar to the following usually appears:
Unable to connect to Netflix. Try again or restart the modem/router and the streaming device.
- Meaning of the code: this code generally indicates a problem with Netflix data on the device.
- How to fix: update the data on your device by clearing the cache or removing and reinstalling the Netflix app.
To correct the Netflix UI-800-3 error code, you may need to delete the app data, clear the cache or uninstall Netflix from the device.
Sometimes the data in the Netflix app can be damaged, which prevents the app from communicating properly with Netflix servers. This problem is usually solved by following these basic steps:
- Restart the device.
- Sign out of Netflix and sign in again.
- Clear the Netflix app data or cache.
- Delete and reinstall the Netflix app.
NETFLIX UI-113 ERROR CODE
When this error occurs, a message like this is usually displayed:
There was a problem starting Netflix.
- Meaning of the code: this code generally indicates that it is necessary to update the information stored by Netflix on the device.
- How to fix it: verifies that Netflix features by visiting Netflix.com on a computer if you can. If it works, update the data on your device and try again.
This code is associated with dozens of different devices, including game consoles, streaming devices, and even smart TVs. One way to fix the Netflix UI-113 error code is to log out of Netflix and log in again.
The general troubleshooting procedure for the Netflix UI-113 error code:
- Verify that Netflix streaming works on your network by visiting Netflix.com with a computer.
- Restart the device.
- Exit Netflix on your device.
- Restart your home network.
- Improve your Wi-Fi signal or connect via Ethernet.
- Try connecting directly to your modem to rule out a problem with your router.
NETFLIX ERROR CODE 100
When this problem occurs, a message similar to the following is usually displayed:
Sorry, the Netflix service could not be reached (-100)
- Meaning of the code: a problem has occurred with the Netflix app or with data stored on the device.
- How to solve it: update Netflix data on your device.
The error code 100 usually concerns Amazon Fire TV, Amazon Fire Stick, and smart TV, so the options for updating the data are limited. The solution for error code 100 on Fire TV may require a factory reset
If you see this code, try these steps to solve:
- Restart the device.
- Try connecting to another Internet connection if you have one available.
- Restore Amazon Fire TV defaults.
This will remove all data from Fire TV or Fire Stick and return them to their original state.
CODE OF ERROR NETFLIX H7361-1253-80070006
When this error code occurs, it usually looks like this:
Oops! Something went wrong. There was an unexpected error. Please reload the page and try again.
- Meaning of the code: this code generally indicates that the browser software is not updated.
- How to solve it: first, refresh the page to see if the video will be uploaded. If the problem persists, update the browser. You can also try Netflix in another browser.
The Netflix error code H7361-1253-80070006 may require the addition of Netflix.com to trusted sites depending on the browser.
If this error occurs in Internet Explorer, you may need to add Netflix as a trusted site:
- Open Internet Explorer and click on the Gear icon or Tools.
- Select Internet Options > Security > Trusted Sites > Sites.
- Uncheck Requires server verification.
- Search for anything related to Netflix in the Websites field- and delete it if you find it.
- Click Add this website to the area and type *.netflix.com.
- Click Add.
- Click Close.
CODE OF ERROR NETFLIX S7111-1101
When this error occurs, a message like this is usually displayed:
Whoops, something went wrong… Unexpected error. Please reload the page and try again.
- Meaning of the code: this code is caused by a problem with cookies in the Safari browser on a Mac computer.
- How to solve it: try to delete Netflix cookies by visiting Netflix.com/clearcookies.
Most Netflix error codes starting with S7111, including S7111-1101, S7111-1957-205040, S7111-1957-205002, and others have to do with cookie problems on Macs, but there are also exceptions.
Depending on the specific code, you may need to manually remove Netflix data from your Mac:
- Open Safari.
- Click on the Safari menu in the upper left corner of the browser.
- Go to Preferences > Privacy > Cookies and website data.
- Click Details or Manage Website Data.
- Search for Netflix.
- Select Remove > Remove Now.
- Force exit from Safari and try Netflix again.
The Netflix S7111-1331-5005 error code indicates that the payment method must be updated and S7111-1331-5059 occurs when using a proxy or a virtual private network (VPN).
NETFLIX ERROR CODE 0013
When you have this problem, you will usually see a message like this:
Sorry, we were unable to reach the Netflix service. Please try again later. If the problem persists, visit the Netflix website (0013).
- What the code means: this code indicates that there is a problem with Netflix data on your Android device.
- How to solve it: this can sometimes be solved by switching to a different network or connecting to Wi-Fi, but it is usually necessary to delete the Netflix app data or reinstall the app.
If you receive a Netflix 0013 error code, try restarting, logging out of Netflix or clearing the app’s data and cache.
If you receive a Netflix 0013 error code on your Android device, try these basic troubleshooting steps:
- Switch to a different network.
- If you are on your cellular data network, try Wi-Fi.
- Try a different show or movie.
- Restart the device.
- Clear the Netflix app data.
- Delete the app and reinstall it.
In rare cases, none of these steps will solve the 0013 code. In such situations, there is usually a problem with the app where it will no longer work properly with the device and you will need to contact the device manufacturer.
CODE OF ERROR NETFLIX 10008
When this problem occurs, you typically see a message like this:
There was a problem playing this item. Please try again, or select another item.
- What the code means: this code usually concerns network problems with Apple devices.
- How to fix it: restart the device and resolve network problems if it doesn’t work.
If you experience a Netflix 10008 error code on Apple TV, iPhone, iPad or iPod Touch, follow these steps to resolve it:
- Restart the device.
- Sign out of Netflix and sign in again.
- Make sure your device is connected to the Internet and that the connection is powerful enough for video streaming.
- Try a different Wi-Fi network if possible.
