“Too many people are currently using your account.” Many Netflix users had the nasty surprise when reading this message when they returned home, thinking they could finally see that series they had been waiting for.
Netflix account sharing is a common practice and also has many advantages when living in a small group (family or friends), as long as everyone watches TV at different times of the day. But when everyone wants to see Netflix at the same time, then everything changes …
The Netflix streaming platform offers three types of subscriptions- the basic one that opens access to a single device, the standard account to connect two devices and the premium account that allows the use of four devices.
Find who uses your Netflix account
Before you can block the person who abuses your subscription, you must identify it. In previous versions of Netflix, it was sufficient to go to the “View recent account access” option in “Activity view”. Now go to Settings> Recent device streaming activities to see which device has accessed your account and when.
This item also shows the IP address and the type of device. This will allow you to specifically identify the family member or roommate who uses your account and secretly accesses your Netflix library.
If you can’t find the entry “View recent account access” or “Recent device streaming activity”, the alternative is to browse the viewing history, ie the programs you’ve seen recently.
If there are programs that you haven’t looked at in the list, it’s because someone else has used your account.
It is possible to understand who uses your Netflix account also through other signs, such as unusual suggestions on the main screen. The fact that you find requests for irrelevant programs that you haven’t asked for is proof that someone else is using your profile and is influencing the Netflix suggestion algorithm.
Delete all users using your Netflix account
While you are the one paying, but the others are enjoying it, before expelling a person directly from Netflix, discover who is using your account and kindly ask them not to use Netflix at least without your consent and in the hours when you look at it too. If the person is in good faith, he will respect your wishes and will disconnect immediately.
If necessary, you have an effective way to get yourself respected- disconnect them remotely. Needless to say, this may cause some problems with your family or roommates, but if that’s the only way to solve the problem … what can you do.
Here’s how:
- Log in to netflix.com on the web.
- Select Disconnect from all devices in Settings and on the Account screen.
- Select Change password (above) in billing.
- Change your password, making sure your family/friends can’t see it and save the change.
- Log in to Netflix using your new password.
- Enjoy your favorite videos!
Anyone who has used Netflix without permission will immediately be disconnected from the app.
By changing the password, they will not be able to reconnect and you should be able to take full advantage of your subscription for a while.
If by chance someone still manages to connect, change the password again, save it and re-disconnect all the devices.
