Safari doesn’t work on your iPhone? Here’s how to solve

Safari for ios 11
Safari for ios 11

Although iPhone and iPad support other apps for surfing the web, Safari remains the browser most used by iOS users. Troubleshooting on Safari can be frustrating, especially if your problems prevent you from searching for an online solution. Here are some common reasons why Safari may not work on your iPhone and how to fix it.

The problem- Safari does not load a page

If Safari fails to load a website or load a blank page, it could be due to a network error.

Disable experimental features

You may not know it, but Safari for iPhone has many experimental features that you can disable or enable as you prefer.

The problem with these, as the name suggests, is that they are actually experimental and may not work properly. Disabling them one by one might help you solve the problem of why Safari doesn’t work on your iPhone and help you find out which exact feature was causing the problem,

On your iPhone, go to “Settings -> Safari -> Advanced -> Experimental features”.

If you have more than one feature enabled, disable one at a time, then check if Safari is running normally again. If not, re-enable that function (if desired) and disable the next one. Keep repeating this procedure until (hopefully) Safari starts working again.

Change network settings

Try to restore the WiFi connection and reconnect to the network.

1. Go to “Settings -> WiFi” and turn it off, then turn it back on after a few seconds.

2. If you are using mobile data, go to “Settings -> Mobile” and disable “Cellular Data” and turn it back on after a few seconds.

3. If neither option works, go to “Settings -> WiFi”, connect to a different WiFi network and try loading the web page again.

If the problem persists, try restoring the network settings to the original configuration.

1. Go to “Settings -> General -> Reset” and choose “Restore network settings”.

The problem- Safari crashed and does not open

If you’ve ever panicked after Safari closed unexpectedly and couldn’t launch the app, you’ve probably encountered a bug that affects suggestions from the Safari search engine. This problem can cause the application to crash, freeze or fail to boot completely. Although the bug usually affects devices with iOS 12, it could affect virtually any iPhone or iPad.

How to solve the problem- disable search engine suggestions

1. Go to “Settings” and choose “Safari” in your app list.

2. Find “Search Engine Tips” and turn it off.

This feature offers suggestions based on what you are looking for as you type in the Safari search bar. Disabling it eliminates the problem for many users.

The problem- Safari is gray (and does not open)

Apps that turn gray when you touch them or appear gray when you turn on your phone is a common problem for many iPhone users switching to iOS 12/13. If you encounter the bug, Safari may stop working when you browse in another app and the icon may appear gray.

How to solve the problem- update the software

To solve this problem, upgrade your iPhone to the latest version of iOS. Apple includes important bug fixes with every software update, so it’s important to keep your iPhone or iPad up to date. iOS 11.1 has fixed this bug for most users, so be sure to update to 11.1 or later if you’re using an older version of iOS.

1. Go to “Settings -> General”.

2. Select “Software Update” and install the latest update.

The problem- Safari is slow

As powerful as your iPhone can be, it can get bogged down with all the extraneous information it processes. If you notice that Safari takes longer to load pages or graphics, it may be time to clean up. Try deleting your browser history, website data, and cache to make Safari more fluid.

How to solve the problem- delete the data

To delete cookies, cache and browsing history:

1. Go to “Settings -> Safari”.

2. Select “Clear history and data”. Safari will store AutoFill information if you choose this option.

To keep your browsing history but clear the cache and cookies:

1. Go to “Settings -> Safari -> Advanced”.

2. Select “Website data -> Remove all website data” and tap “Remove now”. Please note that Safari will not store AutoFill information if you choose this option.

To remove only part of your browsing history, cache, and cookies:

1. Open Safari and tap the bookmark icon.

2. Open the history and touch “Delete”.

Safari will give you the possibility to delete the history, cookies and navigation data of the last hour, the previous day, the last 48 hours or the entire history.

The problem- Safari Still does not work

Although it sounds cliché, turning the phone off and on can be the solution to any number of Safari related problems.

How to fix- restart Safari or restart the phone

If none of the previous fixes helps you solve the problem, try restarting the app or restarting the phone.

1. Double-tap the Home button to open the multitasking and scroll up to force the app to close. For iPhone X users, swipe up from the bottom of the screen and press on the screen when your finger is near the center to open the multitasking view, then swipe up to Safari to close it.

2. To turn off the phone, press and hold the suspend / wake button until a cursor appears. Swipe right to turn off the phone. For iPhone X users, hold down the side button and one of the volume buttons until the cursor appears. Then slide it to the right to turn off the phone.


Native iOS apps like Safari are generally very stable, so bugs and crashes are rare. If Safari still takes some time to load web pages, contact your Internet service provider or mobile phone to see if something affects your connection speed.

If you still have trouble uploading a specific page, try contacting the site administrator to see if it’s a server problem. If Safari continues to crash or does not open, contact Apple support directly for further assistance and technical support.


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