The black screen problem can occur on the Samsung Galaxy A20e from time to time and this seems to be the case with some units of the Samsung Galaxy A20e. Although it may seem that the phone has some hardware problems, in reality, it is just a firmware problem that you can solve by yourself. So, you don’t have to worry so much if your device stops responding and hangs on a black screen because there’s always something you can do about it.
In this post, I will share with you the most effective solution to this problem. Basically, what you need to do is exclude the possibility that it is just a firmware problem and if the phone is still stuck on the black screen of death after performing this procedure, it is always possible that the problem is with the hardware.
If you are one of the owners of this phone and are currently bothered by a similar problem, read on as this article may help you in one way or another.
Before moving on to troubleshooting, if you happen to find this post while looking for a solution to a different problem, visit our Galaxy A20e help page because we’ve already solved some of the most common problems with this device.
We may have already published articles that could help you solve your problem. Find problems similar to yours and feel free to use our solutions.
Samsung Galaxy A20e got stuck on the black screen
When the problem of a Samsung Galaxy A20e is solved it is blocked on the black screen, it is necessary to physically check if it shows signs of physical or liquid damage. Because if there is, the best thing you can do is bring the phone to the store so a technician can verify it. Assuming there are no signs of physical damage, here’s what you need to do:
The first solution- perform a forced reboot to solve the problem of black screen on Galaxy A20e
The most effective solution to solve the black screen problem on the Galaxy A20e is the forced restart. It is because this problem is often due to a firmware crash in which the system stopped responding and caused the phone to not respond.
But as I mentioned earlier, this is not a serious problem and therefore, you can solve it by yourself by performing this very simple procedure.
- Hold down the Volume down button and don’t release it again.
- While holding down the volume button, also hold down the power button.
- Hold both keys together for 15 seconds or until the Galaxy A20e logo appears on the screen.
When the phone shows the logo on the screen, it is a sign that the problem has already been solved. However, if your Galaxy A20e still doesn’t respond or gets stuck on a black screen of death, switch to the next solution.
The second solution- perform a forced reboot while the phone is charging
The reason you need to perform this procedure is that the battery may be flat. But apart from that, the system may have even crashed just before the phone turned off due to an insufficient battery. As a result, you are already dealing with a couple of pretty minor problems that both cause a device that doesn’t respond. Here’s how:
- Connect the charger to a working wall socket.
- Using the original cable, connect the phone to the charger.
- Regardless of whether the phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes.
- Then and while the phone is still connected to the charger, hold down the Volume Down button and don’t release it again.
- While holding down the volume button, also hold down the power button.
- Hold both keys together for 15 seconds or until the Galaxy A20e logo appears on the screen.
If you have been able to get your phone to answer by performing one of the procedures here, but the black screen of death problem occurs from time to time, the best thing you can do about it is perform the main restore. But before that, make sure you make a copy of your important files and then remove your Google account so you don’t get stuck.
After performing these steps, follow these steps to restore your phone:
- Turn off the device.
- Hold down the Volume up and Power keys.
- When the Galaxy A20e logo appears, release all three keys.
- Your Galaxy A20e will continue to boot into recovery mode. When a black screen appears with blue and yellow text, proceed to the next step.
- Press the Volume Down key several times to highlight “clear data / restore factory settings”.
- Press the Power button to select.
- Press the Volume Down button until “Yes” is highlighted.
- Press the Power button to select and start the total reset.
- When the general recovery is complete, “Restart the system now” is highlighted.
- Press the power button to restart the device.
On the other hand, if your phone got stuck on a black screen of death, then it’s time for you to take it back to the local store or shop so a technician can check it for you.
I hope I was able to help you repair your Galaxy A20e that got stuck on the black screen of death. We would be grateful if you could help spread the word, so please share this post if you found it useful. Thank you so much for reading!