WhatsApp is one of the most popular apps today and while it is updated regularly, problems still occur. One of the most common problems with the app is when it crashes while being used. Most of the time, the Samsung Galaxy A20e error “WhatsApp continues to stop” is displayed when the app is opened.
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It means that it was not possible to initialize or that there are problems somewhere. One of the possibilities for which this problem occurs is when there is a problem with the firmware. In this post, I will guide you in troubleshooting your Galaxy A20e with the error “WhatsApp continues to stop”.
We will try to examine all the possibilities and exclude them one after the other until we are able to determine what the problem is and hope to be able to solve it. If you are one of the users of this app and you are dealing with the same problem, keep reading this post because we could be of help.
WhatsApp continues to stop on Galaxy A20e
I have personally encountered similar problems in the past and can assure you that most of the time, this kind of problem is not really serious and you can surely solve it by yourself. That being said, here are the things you need to do if WhatsApp continues to stop on your phone…
1) Perform a forced restart of the Galaxy A20e
It is essential to first perform this procedure because it is very likely that WhatsApp will continue to stop due to a minor firmware problem or even just a technical problem.
Problems like this always happen and while they are quite annoying and may seem serious, they are actually easy to solve and it is when the forced restart comes into effect. It is a simulated and very effective battery removal. Here’s how:
- Hold down the Volume down button and don’t release it again.
- While holding down the volume button, also hold down the power button.
- Hold both keys together for 15 seconds or until the Galaxy A20e logo appears on the screen.
Once your phone is properly restarted, try to see if WhatsApp continues to stop on your Galaxy A20e. If it still doesn’t work, move on to the next solution.
2) Empty the WhatsApp cache
The Android system creates caches for individual apps. These are temporary files that help make the apps run smoothly. However, there are times when they are damaged and when it happens, problems like this can occur. But don’t worry because if that’s the case, you should be able to solve it as follows:
- Scroll down from the top of the screen to lower the notifications panel.
- Tap the Settings icon in the upper right corner.
- Scroll and tap App.
- Find and tap WhatsApp.
- Tap Storage.
- Tap Clear cache.
Once the cache has been removed, open the app and check if WhatsApp continues to stop and, if so, move on to the next solution.
3) Delete WhatsApp data
After clearing the cache and WhatsApp keeps crashing, the next thing you need to do is restore it. In app restoration, what you need to do is delete the data files and here’s how:
- Scroll down from the top of the screen to lower the notifications panel.
- Tap the Settings icon in the upper right corner.
- Scroll and tap App.
- Find and tap WhatsApp.
- Tap Storage.
- Tap Clear data, then tap OK to confirm.
- Restart the device.
After restarting, open the app and try to use it to see if WhatsApp continues to stop even after this procedure. If it still does, it’s time for a more effective solution.
4) Uninstall WhatsApp and reinstall it
When it comes to problems with apps, this is quite effective. In fact, this could be the end of this problem. This will remove all the associations of the app with the firmware and other applications. Don’t worry, you won’t lose any of your files.
Here’s how:
- Scroll down from the top of the screen to lower the notifications panel.
- Tap the Settings icon in the upper right corner.
- Scroll and tap App.
- Find and tap WhatsApp.
- Tap Storage.
- Tap Clear data and tap OK to confirm.
- Tap the Back button once, then tap Uninstall.
- Confirm that you want to remove the app from your phone.
- Restart the device to update its memory.
Next, install the app again and check if the problem persists. Here’s how to install an app on your phone…
- From the Home screen, lift the app drawer.
- Find and touch the Play Store.
- Search for ‘WhatsApp’.
- Tap WhatsApp and tap Install.
- After installing the app correctly, tap Open.
Most of the time this will solve the problem. However, if WhatsApp continues to stop after this procedure, it may just be a sign of a firmware problem. This time, you will need to reset the phone.
5) Back up your files and restore the Galaxy A20e
A general reset will resolve any issues with the app or software, including app crashes. But the fact is that we do not suggest this procedure without first having exhausted all the possible solutions, but it seems that you have exhausted the options.
Then create a backup of your important files and data as they will be deleted during the process. After the backup, remove your Google and Samsung accounts so you don’t get stuck outside your device. Next, follow these steps to restore your phone:
- Turn off the device.
- Hold down the Volume up and Power keys.
- When the Galaxy A20e logo appears, release all three keys.
- Your Galaxy A20e will continue to boot into recovery mode. When a black screen appears with blue and yellow text, proceed to the next step.
- Press the Volume Down key several times to highlight “clear data / restore factory settings”.
- Press the Power button to select.
- Press the Volume Down button until “Yes” is highlighted.
- Press the Power button to select and start the total reset.
- When the general recovery is complete, “Restart the system now” is highlighted.
- Press the power button to restart the device.
I hope I was able to help you solve your Galaxy A20e with WhatsApp that continues to stop the problem. We would be grateful if you could help spread the word, so please share this post if you found it useful. Thank you so much for reading!
