Skype not working on Android? Let’s see how to solve it


We see all the possible methods to solve when Skype does not work on Android, for this purpose, we have written 7 methods to make your Skype mobile app work again on your Android device. Are you unable to communicate with friends or participate in a virtual meeting with your team at work because the Skype app on your Android smartphone is not working?

Well, you are not alone. It is a frustrating experience, which I have also personally experienced. Fortunately, the problem can be solved easily.

Skype not working on Android? Let’s check connectivity

How does your device connect to the network? Are you connected to the Internet via mobile data or a Wi-Fi network? You should try switching from one option to another. If Skype (and perhaps other apps) only work with Wi-Fi, check out this guide for how to make it work with mobile data.

If Skype only works with mobile data and not with Wi-Fi, you should check that your modem is working. You can also try using another app with Wi-Fi to see if the problem is Skype only or applies to everyone. If it’s only Skype, try the other troubleshooting methods below.

The first thing to do, restart the phone

A simple action such as restarting your smartphone could solve any problem with your device or its app. Hold the power button and select Restart. Start Skype and check if it is now working properly.

Force close the app

Closing Skype may help resolve any issues that prevent the app from opening or functioning properly. To do this, launch the phone’s Settings menu and go to “Apps and notifications”> App information> Skype and tap the Force stop icon. Touch OK to proceed.

Now restart the app and check if it works now. If not, try the next solution.

Clear the cache if Skype isn’t working on your Android phone

The amount of temporary (redundant) files that the Skype app has accumulated over time may not make it work properly. Clearing these temporary files (also called Caches) could help put things back in order. This does not delete the app data (passwords, saved files, etc.) but only updates the app.

Launch the Android Settings menu and go to Apps & notifications’> App info> Skype> Storage and cache and tap on the Clear cache option. Start Skype to see if it works now.

Skype does not work on Android, update Skype

Running an outdated or incorrect version of an app on your Android smartphone may cause some features of the app to fail. In some cases, the app won’t work at all. This also applies to Skype. If the Skype mobile app doesn’t work on your Android device, make sure you have the latest version installed on your device.

Launch the Google Play Store app on your phone, search for Skype, and tap the Update button. Alternatively, click on the link below to check if an update is available for your Skype app.

If you can’t find the Update button on the app page, it means that the latest version of the app is installed on your device.

Enable permissions

For apps to work properly, they need to access certain hardware and software components on the device. Skype, for example, may require access to the phone’s camera and microphone to make a video call. The app may also request access to the phone memory if you want to send a file to your contact.

If your Skype mobile app isn’t working, you may have denied access to the app to some vital permissions on your device. To check and enable the necessary Skype permissions, start the Android Settings menu and go to “Apps and notifications”> App information> Skype> Permissions.

What you allow Skype to do on your device is totally up to you (find out how Android app permissions work), but some of the basic permissions necessary for the app to work properly include Camera, Microphone, Storage, etc.

As mentioned above, you may not be able to make video calls, voice calls, and send files on Skype if one of them is disabled. To correct this and make Skype work properly again, check the Denied section of the Skype app permissions page, tap an item, and select Allow to allow Skype to access the component.

You can always go back to disable one of these app permissions whenever you wish.

Uninstall and reinstall the app

If nothing above solved the problem, you should consider removing the app from your phone and reinstalling it. To do this, touch and hold the Skype icon, then touch the App information icon. Alternatively, you can go to Settings> Apps and notifications> App information> Skype. Then, touch the Uninstall icon.

Restart your device after uninstalling the app and go to the Google Play Store to reinstall it. Now launch the app to see if it works.


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