When a powerful smartphone like the Samsung Galaxy Note 9 suddenly shows you a black screen and does not respond to commands, it could be a sign that there is a serious problem with the firmware. The worst thing is that the display has broken.
As an owner, you should try to perform some basic troubleshooting steps to find out what the serious problem is. If you can repair it yourself, or you need to take it to a service center.
In this post, I’ll show you what to do if the Samsung Galaxy Note 9 has a black screen and doesn’t respond to commands. I will share with you the solutions we have used to solve this problem with other phones, provided there are no signs of physical and / or liquid damage.
So, if you have this device and are currently stuck with this problem, keep reading, because this article may help you one way or another.
Here are the things you need to do to solve the black screen problem on the Samsung Galaxy Note 9.
What to do if the Samsung Galaxy Note 9 has a black screen and does not respond to commands?
Perform the forced restart procedure. Most of the time, the screen is black and does not respond to commands due to a system crash.
It is a very annoying problem and is often caused by firmware.
However, in reality, it is just a small problem and can only be solved if you know what to do.
To solve it, you must press and hold both the volume button and the power buttons for at least 10 seconds. Enough time to turn on your smartphone, but if it still doesn’t respond, try repeating the same procedure a couple of times to make sure you’re doing it correctly. Or, try doing this:
- Press and hold the volume down button first and don’t let it go.
- While holding down the volume down button, hold down the power button.
- Now, hold both keys together for 10 seconds or so.
Basically, it is the same as the first procedure only this time, we are making sure to press and hold the volume button first because otherwise, the procedure will not be effective. If after this your phone still does not respond to commands, try the next solution.
Charge and reboot the phone. There are times when a simple battery problem leads to a system crash.
It is because some services and hardware components are not turned off properly, especially if you leave the phone unloaded and without having connected it to the charger.
If the battery is low, or if it is an operating system crash, they are very trivial problems, but until they are resolved they seem to be hardware problems. To solve this problem, here’s what you need to do:
- Connect the charger to a working wall socket.
- Using the original cable, connect the phone to the charger.
- Regardless of whether or not the Samsung Galaxy Note 9 shows the charging symbol, leave it connected to the charger for at least 10 minutes.
- Then press and hold the volume down button first without releasing.
- While holding down the volume button, press and hold the power button.
- Now, hold both keys together for 10 seconds or more.
If the phone still does not respond even after performing this procedure, the problem may be of interest to the hardware. You need to take the phone to a service center.