You know a website mentions a returns address somewhere. You open its homepage, press Ctrl+F, type “returns” and get no matches. That result tells you about the page you are searching, not every page the organisation has published.
Choose the search area first
The browser’s Find feature searches within the current page. A website’s own search box and a search engine work across different sets of material. Before changing the words, decide whether you want a sentence on the page already open or another page that contains the information.
Mozilla’s Firefox guide to finding text on a page describes the Find bar and its controls. Ctrl+F opens it on Windows; on macOS the shortcut is Command+F. Check options such as case matching if a word you can see is unexpectedly missed.
Use one distinctive fragment
On a long help page, try a short, specific word rather than pasting a full sentence remembered approximately. Read the paragraph around the match to confirm that it answers your question. A highlighted word in a navigation menu may not be the explanation you need.
For practice, open an article with several headings and search for one word from a heading. Move to the next match and notice where the browser takes you. Then search for a word you know belongs to a different article. The contrast makes the feature’s scope easier to remember.
Treat no match as a limited observation
If the relevant material is elsewhere, return to the site’s navigation or search. Text embedded in an image may also behave differently from ordinary page text. Our note on searchable PDF text covers a related issue: visible words are not always stored as searchable text.
When asking someone for help, report “Find found no match on this page” and include the page URL. That is a useful, reproducible observation. “The website has no information” is a much larger claim that this one check cannot support.