A few days ago, there were reports of some Galaxy Note 8 units facing battery problems. Some owners of this model have discovered that their devices do not turn on after the battery has been completely depleted.
Samsung acknowledged the problem, saying only a limited number of units were affected. It is probably a small problem that affects just a few people.
Although the model was released in August only in December, the first reports on this case appeared. Considering that Samsung must have sold millions of units in the last three months before Christmas, we would have heard about it much sooner if it was a more significant problem.
Of course, Samsung is taking all reports of this kind seriously, we only received a very small number of customer inquiries that could be linked to charge management, and unfortunately we can only comment on the matter further if we have more detailed information about the affected devices. If you have any questions about your device, please contact Samsung Customer Service at 06196 77 555 66 (costs according to the contractual partner’s terms for landline or mobile phone connections.) Service times – Monday to Friday – 8 – 00-21 – 00 clock, Saturday – 9 – 00-17 – 00 clock) or under: https://www.samsung.com/de/info/contactus.html).
Samsung is likely to resolve the issues soon, but if you are a Galaxy Note 8 user it is recommended that you back up regularly and always recharge your device before the battery runs out completely, until Samsung provides more answers on the subject.