It is very easy to contact WhatsApp in case of any problems or incidents with the application. You shouldn’t encounter any bugs in the app, but if for any reason the situation is serious enough, it’s best to speak directly to technical support.
WhatsApp is the most popular and used instant messaging application around the world. However, that does not mean that they are without problems. It is essential to know how to contact WhatsApp customer service or support via email from the App.
It is one of the most effective ways to tackle and troubleshoot messaging system problems. This article provides you with all the information you need to solve any problem quickly.
WhatsApp Messenger was launched in May 2009. Designed by Jan Koum of Ukraine, this application was originally intended to be a smart address book. The purpose of this smart journal was to know what each contact was doing. This way, you knew the person’s willingness to establish a chat.
Of course, he didn’t implement any messages in the diary. You knew the person’s availability through their status. The chat is managed through other means or channels (SMS, MSN, etc.).
It was only available for BlackBerry and iPhone devices. Since 2010, its scope has extended to Android devices. WhatsApp is currently owned by Facebook and is the second most used application globally; it has more than two billion!
But like any other application, WhatsApp can have some flaws in connectivity, functions, and tools. And this is where knowing how to contact WhatsApp customer service or support is essential.
If you can’t send or receive messages or can’t play audio or voice memos on WhatsApp, it’s time to contact customer service or support. Doing it is really simple, and here we explain how to do it.
How to contact WhatsApp customer service or support
Regardless of the operating system used by the smartphone. If your phone has problems with WhatsApp, please contact WhatsApp support or customer service. Let’s see how to do it:
- Log in to the application.
- Locate the three dots icon located at the top right of the screen.
- Access the “Settings” section.
- Scroll and access the “Help” menu.
- Use “Contact Us” to report your problem via a form. In this module, in addition to the description of the problem, you can add screenshots.
- WhatsApp will show you a series of “Frequently Asked Questions” to solve your problem. If none of them apply to you, select “I don’t see my answer.”
- This will cause your email application to start. This way, you will contact WhatsApp to report your problem. Provide as much data and information as possible.
Direct contact via email
If you can’t use your mobile to contact WhatsApp support or customer service, don’t worry! As there is one more alternative to report the problem presented by the application.
You have to enter your email and write a message to email@example.com. Provide all the information and multimedia content to describe your situation.
Contact support from the WhatsApp site
Another possibility would be to contact WhatsApp from the official website comfortably on your computer. Just go to the WhatsApp contact website, enter your phone number and your mobile operating system.
You will need to specify where you are experiencing the problem, whether in WhatsApp for iOS, Android, WhatsApp Web, or even in the desktop application. You have to mark the correct option and write the problem in the text box.