Recently, several consumers who have purchased the new Galaxy S9 and S9 Plus have exposed a problem that is present on the screen of the smartphones.
Most reports tell us that some parts of the screen simply do not work. In Plus version, it seems the question would be even bigger. Obviously the problem has a very negative impact on the usage experience as well as on upcoming sales.
Samsung, having been notified of the failure of its new phones, has come out publicly. Check out the company statement:
“At Samsung, customer satisfaction is key to our business and our goal is to deliver the best possible experience. We are looking at a limited number of reports of response problems on the Galaxy S9 and S9 Plus touch screen. We are working with affected clients and investigating. “
Even with an official statement, the company did not provide a definitive solution to the issue. Even with the change of devices with defects, some of these users reported that the defect continues on the screen.
In this way, the defect is likely to be centered on the hardware of the device. As such, customers will have to wait a little longer to find out how Samsung will resolve the issue.
The Galaxy S9 and S9 Plus will be official in some American countries next Tuesday (March 27).
Check below the specifications of the device:
Samsung Galaxy S9
- Screen Size – 5.8 inches
- Screen resolution – QuadHD + (2960 × 1440 pixels)
- Screen Panel – Super AMOLED
- Main camera – 12 MP and variable aperture (f / 1.5-2.4)
- Front camera (selfie) – 8 MP f / 1.7
- System – Android 8 Oreo
- Processor – Qualcomm Snapdragon 845 (8 cores)
- Memory RAM – 4 GB
- Storage (internal memory) – 64 GB, 128 GB or 256 GB
- MicroSD card – compatible
- Battery capacity – 3000 mAh
- Dual SIM – Yes (commercially called Samsung Duos)
- Telephony – LTE up to 1.2 Gb / s
- Weight – 163 grams
- Colors – black, blue, gray (resembles silver) and pink (officially called “ultraviolet”)
Galaxy S9 Plus
- Screen Size – 6.2 inches
- Screen resolution – QuadHD + (2960 × 1440 pixels)
- Screen Panel – Super AMOLED
- Main camera (dual) – 12MP wide-angle and variable aperture (f / 1.5-2.4); 12MP telephoto f / 2.4
- Front camera (selfie) – 8 MP f / 1.7
- System: Android 8 Oreo
- Processor – Qualcomm Snapdragon 845 (8 cores)
- Memory RAM – 6 GB
- Storage (internal memory) – 64 GB, 128 GB or 256 GB
- MicroSD card – compatible
- Battery capacity – 3,500 mAh
- Dual SIM – Yes (commercially called Samsung Duos)
- Telephony – LTE up to 1.2 Gb / s
- Weight – 189 grams
- Colors – black, blue, gray (resembles silver) and pink (officially called “ultraviolet”)
A lot of tests need to be carried out before releasing a phone, is it that Samsung don’t do that? The rate Samsung released the Galaxy S9 series is some how fast after the release of Galaxy S8. They need to take their time and not to rush, so that errors like this won’t occur anymore.
It also happens on S8. Makes swiping-style games miseable. Looks like they haven’t learned from it.