HomeStarTimes Contact Details – Customer Care Number, Email & Address

StarTimes Contact Details – Customer Care Number, Email & Address

StarTimes is one of the most widely used direct to home paid TV service available in Nigeria with over 80 channels at a subsidised rate. StarTimes serve as an alternative to DSTV or GoTV. It is a prepaid PAYTV that does not need a dish to work, just its decoder and a portable receiver allows you to watch some local Nigeria TV as well as some select international TV channels. They currently offer one of the cheapest Pay TV plans in Nigeria from as low as N1000 per month. Their channels include TBN, Iqra, Nat Geo Gold, Crime Explorer, NBA TV, Aljazeera, Setanta, France 24, Nickelodeon, E! Entertainment, MGM, MSNBC, MTV Base, NTA Entertainment, NTA 24 News, BET, Silverbird, CCTV News and so on. StarTimes is popular in Nigeria.


With the different packages (plan) and services provided by StarTimes, it is possible for StarTimes users to run into various issues even after making payment for subscription or activating a package.

RELATEDContact Details Of DSTV Nigeria – Phone, Email & Address

Below are various contacts details of StarTimes Nigeria that you can reach today to lay complaints. See the list of StarTimes Customer care number, StarTimes official email address, StarTimes Twitter & Facebook account, StarTimes Nigeria website and Physical Contact Address below:

StarTimes Nigeria Customer Care number – 08172398558 or 09-4618888

StarTimes Nigeria Email –

StarTimes Twitter Account

StarTimes Facebook Account –

StarTimes Nigeria Website –

StarTimes Nigeria Contact Address – AFRIBANK House, Fatai Atere Way
Mushin, Lagos.

Check out List Of Direct Broadcast Satellite TV Providers In Nigeria HERE

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Samuel Afolabi is a lazy tech-savvy that loves writing almost all tech-related kinds of stuff. He is the Editor-in-Chief of TechVaz. You can connect with him socially :)

36 thoughts on “StarTimes Contact Details – Customer Care Number, Email & Address”

    I paid for a #900 Nova bouquet on Saturday 16th November 2020 on my 02110719848 decoder.
    This sub ought to last a full month but surprisingly it works for about ten days and stopped showing. This is the second time I am having this issue. Kindly rectify it and restore back my subscription.

  2. My star time stop showing while my subscription is still on, what is happening.
    My card No.
    Pls quick response.

  3. Hello startimes i hv paid 22000 for basic bouquet on my decoder 020 3663 6867 and I HV been given nova instead for 2 months….please what is happening I want basic bouquet for a month not nova

  4. I paid for a #900 Nova bouquet on Saturday 10th October 2020 on my 0183-134-9395 decoder.
    This sub ought to last a full month but surprisingly stopped showing this morning.
    Unless you change the tariff now, clearly this is a real off and robbery.
    Startimes is fast becoming notorious for fraud.

  5. Comment:please, I made a payment of 1700 last night, but till now its not showing….please kindly attend to it…02145820648.

  6. Good evening. I subscribe for classic bouquet on the 5th of August 2020. Worth 1900. And now I’m getting notification that my subscription will expire on i6th of August. Pls correct it. Card no 02027732992

  7. Good evening, I recharge my startimes decorder on the 2nd of this month (August) for a month, classic boq and they just brought a message that my subscription will expire on Thursday and I don’t understand what is going on, I tried calling customer care but not picking up. 02110841727

  8. I recharge #1900 on. 8/8/2020 for classic plan not knowing that the tariff have changed to #2500 per month. I was asked to pay a balance of #700 before the end of the day, which I did. To my surprise my expiry date was changed from 20/8//2020 to 22/8/2020. Please kindly change it to 8/9/2020, without further delay. Thanks

  9. Please, l made payment for 3 month few days ago before the espiring date . But now not showing . Card number; 01831791937

  10. Comment: Hello, I recharged for basic bouquet and I’m only getting channels under nova bouquet…. please help check

  11. I recharge my Star times on 29th of July around after 12pm till now, it’s not showing. It’s just writing please recharge
    Decoder number 02110957009

  12. Pls I have been trying to reach you,but all my efforts was abortive.The response Is always”the person you are calling cannot pick up the call”try again,yet is the same thing if I call again.i did startime NOVA,the one for a month.900naira own and it lapse for a week.All the channels are also showing, instead of selected ones.And I also did another one last week,it is still the same and that’s not how it works before.This is the decoder number (02146372958 Usman salaudeen). please I don’t know the cause,I need your response urgently.

  13. Good morning startime customer care, I recharge my startime on the 10th of May, 2020 for 1 month and it saying it as expired on the 17th of may 2020. Please I don’t understand help me find solutions to this as quick as possible. The package I did is 1300 package.

    Decoder number : 01831828121

  14. I paid for Classic for a month 6hrs ago and is not working the message is that I should recharge, my decoder is 01467449547. I called customer care but no answer

  15. Most channels are missing from my subscription. What could be d problem? Pls fix to let me enjoy my money if not u are on your own. The movies channels, ait, etvn, silverbird ND somany others. Why allow this inconveniences with so many competition out there?

  16. Please can somebody tell while startimes keep stoping a running programs that have become interesting and then switch to a new one without putting customers interest at heart.
    I have come to live starlife because of the movies shown on that channel each time you want to know how a program will end you take it up.
    You are making us lose interest on startimes

  17. My decoder received I mean the channels still are not showing, I make payment about some 4 hours, 02139305666

  18. I subscribe my startime on 10th April, 2019. They are talking all the channels, please help me. This startime pin 01467230534.

  19. Subscribe on 07/04/2019 I recharged my startime with #900:00 at about 12:00 pm, and received alert of successful payment through my app access bank but to my surprise up till now my receiver has not been updated. Pls kindly help me check it out & update accordingly. time no: 02027252270

    • Hello i subscribe to my startimes August18 and it not up to 1 month the subscription has already been exhausted please kindly help me to find solution to this now sir/ma card number is 02110659689

  20. Comment: hello! I loaded my startime on Sunday 3rd of March and on Sunday 10th of March nothing is showing again except guide, pls help.
    my card number is: 01831586711. my is Olatunde Bola-Gideon

  21. I bought your decoder many years ago (probably the first model you gave out) and i have been holding on to it ever since. please i want to re activate the decoder, can i go on using it or will i have to replace or exchange this decoder. i am not with the smart card number right now.

  22. I payed into a wrong iuc number which is 7017784004 and which I suppose to pay into this iuc number 7017784008.
    I want you people to transfer the payment that i have made into this iuc number 7017784004 to this iuc number 7017784008.

  23. I reacharg my startime true my first mobile account but my card is not working RC 02139117054 Name Akinnadeju Ref number 109469728759

  24. I recharged my startime receiver yesterday with #900:00 at about 2:46pm, and received alert of successful payment on my phone Nos 08056676544 but to my surprise up till now my receiver has not been updated. Pls kindly help me check it out & update accordingly. time no: 02146113095.

  25. Dear Startime,

    Please, i bought a decoder on the 18th of January 2016 and was activated that very day but ever since then that i left for school, i left it at home, but later got to know that my parents has never subscribe on it since then,
    So, i want to ask if the account is still existing or if i can still subscribe to it.
    Decoder No: 30712815163395944
    My phone No:08069039874

  26. My star time subscription is suppose to end 23rd of January but they shut down subscription today 13th of January, what is the meaning of this

  27. My dear we are tired of programs begging repeated from one channel to the other. Seriously there are no other serious or what is going on.

  28. Comment: My startimes is HD combo decorder 2 in 1 is using pan dish, now I want to switch to the other antenna, please help me to reactivate it. smart card no: 01831056898, name; Chinomso Anayo Okorieocha.


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