Please Read This Before Upgrading Your Infinix Hot 2 to Android 6 Marshmallow

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Almost all Infinix Hot 2 users are already reporting some errors encountered on their device after upgrading it to Android 6 Marshmallow. They have started having trouble with hidden files which rate 80% and contacts issues rating just 5%.

Infinix HOT 2

Many of our readers had reported these errors in our previous tutorial on How To Upgrade Infinix Hot 2 (Android One) To Android 6.0 Marshmallow, they made it known to us that files on their Hot 2 seem to have disappeared after the update. “I updated my android but I can’t find any of my files, pictures, songs, downloads e.t.c but the are still taking up space,” Precious said. Another comment from Dorcas “I’ve updated but can’t find all my files . how do I get em back pls, and they are very important.”

PS – One user says that he can’t see any visual difference in the device OS/UI after updating.


Files Issues – We recommend that users remove their SD card before installing the update to avoid files saved on it disappearing.

Contacts Issues – We recommend that users remove their SIM before upgrading, if you have any of your contact saved in the mobile storage, make sure it is backed up before proceeding with the upgrade. Some contacts on the phone might get messed up; A number stored with a name would call but it will display just as number without name.

UPDATEDTo fix the contact issue, Go to ur contacts, click on the option icon which should be at the top right corner of the phone and select import\export, you just import ur two sim numbers from there. source – Dante

If you have a solution to any of the issues, or have run into any other issue with the update, do share in the comments section below.


  1. hi admin, people…please are these upgrade issues still persistent till now, and pls what’s d possibility of d upgrade over mobile network data…cos it only says via Wi-Fi. thanks alrdy Dante…

    • Ose, the new update is now OK and very much stable, I’m still using my hot 2 since last year, and all seems to be going quite well,
      For the updates, you have to use a wifi, but I’d you don’t upgrade/update before that date, I will use your data to make the download.

  2. I upgraded, i didn’t lose my contacts because i stored in my google account but the contacts does not show syncing again. Contacts saved now show only nos when i called or received. Too much stress ‘you mean you don’t have my no again, ah! It’s me now, what’s up etc

  3. thanks Don Cyber. your insights were very helpful. however, i discovered that my preinstalled radio refuses to work after i did the system upgrade. can you please help with that? or recommend a similar radio app which is offline and can host all the radio stations is Ghana including the foreign ones? thanks!

  4. Issues have been fixed in the March update. Mine was downloaded OTA. No more lags, call ending issues etc plus some added features like RAM optimizer, audio profiles etc. I suggest you wait for the update

    • So you’re trying to say that this new update is better? Cause I have it already, just wants me to restart and install. Can you still change the imei

  5. Hello Everyone, this Android 6 is just a mess. I upgrade my new Infinix X600 Note 2 and My Photos and music got lost, even some applications are not working properly, this should not be at all. All the files I received were still on the phone but anytime I tried to open it now way, it will say file can not be open. Is there any solution to this please?

  6. I can’t download things like music, video’s and apps from the internet and there is no error message it just doesn’t move or read. it just says save/download and when I click on it, it just remains that way

  7. I have an idea,bt i dnt knw if it’d work. As ur phone is on,remove the battery #hard reset. Put the battery back and when the phone tries to boot,remove it again and put it back,power it manually. If it should finish bootting,it’d optimize ur apps. I hope this would help u.

  8. plx i try upgrading my solo launcher on my inifinix hot 2 and it was slow so i stop the upgrading and since den my phone has been blank i cnt access my phone i cnt see the back and minimize button

  9. Hello, for the contacts I just made a backup (export .vcf file), deleted all the contacts, removed automatic sync of “contacts” and “people details” in contact settings…then imported contacts from the .vcf file i backed up. Contact names are now displaying.

  10. To fix the PHOTOS issue, Go to your Photos (i.e click on the photos icon on the phone home screen, then click on the Menu icon (i.e the three bars) which is at the top left corner of the phone and select Device folders, all photos on the device will display here. You will notice that the photos display in groups. Click on each group and then enable Back up & Sync. Repeat same process for other groups (that is if you have more than one group in the photos folder. Ensure that your internet connection is enabled. Good luck.

  11. After the system update to android 6.0, my phone lags and some apps are malfunctioning. I endured the losing of all my files on this phone but the fact that it now lags is really really annoying!

  12. I did the importing of contacts but yet when calls come in it won’t still display the name, it would only display the number… please help me…

  13. Well I guess we should have a little patients…..when I did mine I don’t ve much thing in my phone though I couldn’t find the little I have either buh I contacted infinix company and they said they have received a lot issues concerning this upgrade and they have communicated to Google and theyvare working on and will get back to us soon, luckily to me my system started seeing my phone again… PLZ jux calm down love brothers things will be fine soon…..

  14. Oh! Seeing this late….already having problems with the contacts not displaying (for calls and texts) even though they are saved!!! I hope solution comes soon….

  15. I hope we get a solution to this issue asap because its not just funny at all having to lose so much pictures and music downloads. I didn’t install a memory card either. Then how are we to do the update without the sim in the phone cause I just read that one should do that to save having issues with the contact. Not everyone has access to a WiFi .I have that same issue too with my contacts

  16. You’re welcome. Sammy. And about the contact issue, go to ur contacts, click on the option icon which should be at the top right corner of the phone and select import\export, you just import ur two sim numbers from there.

  17. I was able to downgrade mine mine back to lollipop… All u mid is d stock ROM , mtk drivers and infinix flash tool. I will post d links soon

  18. Well, I’ve done what I don’t want to. I restored the phone’s settings to its factory default. Which wipes all my stored data?. But the phone is now back to normal and functioning great.

  19. About the blackberry imei. If u have done it on your phone before,just go to ur settings and change ur glo sim’s APN from FLAT to and continue ur browsing. This really worked for me.

        • Just dial *#*#3646633#*#* and a page will open then swipe left to conectivicon and click on cds information, select radio information, if your GLO Sim is in Sim 1 select phone 1, if it’s Sim 2 select phone 2. But I’d like you to make it sim 2. You will see at+…. Select it and type e and select the option that says at+EGMR=1,10… Between the apostrophes input the imei you wanna use. Please give a space between at+ it shshou look like this AT +EGMR=1,10″123456789101112″ then click on send at command.

  20. Comment…am having d same problem,I cnt see my photos,video and music wt d rest of dem nd dey still occupy space,please what’s d solution?

  21. Hii, I just updated my infinix hot 2 today to Marshmallow and experienced the same problem. Though i didn’t have any SD-Card installed, i still can’t have access to my files and when making a phone call, it displays just the number rather than the names. It still shows me the space consumed by the music and pics files on my device but NOTING IS SHOWING! Any solution?

  22. plz i have a problem too, after upgrading to version 6.0 i noticed that my phone cant be accessed with pc again, infant find it at all, really regretting while i did the upgrade…pls i need help on this

  23. Same here Bro, contracts messed up, files still taking up space but can’t be accessed on phone or via PC after upgrade to marshmallow. Almost regretting. Finally reset my hot 2, lost all files and all seemed well but Can’t change my imei again to BlackBerry in order to use glo Bis using MTK engineering. really fed up. Is there a way to downgrade? Is that a security upgrade on d new android OS? Any help will be appreciated

  24. when i received calls for any of my save number. the name always not displaying. i noticed u can only use ur google account contact for the new upgrade. pls solution. hot2 Android 6.0

    • Go to ur contacts, click on the option icon which should be at the top right corner of the phone and select importexport, you just import ur two sim numbers from there.

      source: Dante

  25. I too can’t find my musics,videos, pictures,game cache all are gone but they are still eating up space..pls any solution to this snd it to my email

    • We already warned about backing up before proceeding the upgrade. If you have the back up, you can format the memory and restore it back. let me know how it goes.


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