How to fix iPhone X and iPhone XS Max touchscreen problems?

iPhone XS XS Max
iPhone XS XS Max

Touchscreen troubles can range from small ones brought on by certain programs to significant hardware faults. Some Apple iPhone X and XS Max owners claimed that their smartphones’ touchscreens stopped functioning. If this occurs, you might not be able to turn off your device, which is one of the things you might not be able to do. Therefore, you must deal with this issue as soon as you encounter it.

I’ll walk you through troubleshooting your iPhone touch screen not functioning as intended in this post. Through certain troubleshooting steps, we need to rule out the chance that it’s only a firmware issue. You can still seek assistance at the Genius Bar if the issue persists. Continue reading since this information might be useful to you in some manner.

Visit our troubleshooting page if you’re an owner looking for a solution to a different issue; we’ve already covered some of the most frequent issues with this device. Look through the page for problems that are comparable to yours, then use the advice we provided. Please contact us by completing our questionnaire on iPhone difficulties if they don’t function or if you need more help.

To resume our troubleshooting, here are the steps you should take if your iPhone X or XS Max’s touchscreen stops functioning:

  • Force restart your iPhone X or XS Max.
  • Boot into Recovery Mode.
  • Restore your phone through DFU mode.
  • Make a Genius Bar reservation.

You must restart the computer by force first. It’s a simulated battery pull process that reloads all the programs and services and refreshes the memory on your device. As I previously stated, if the phone’s screen isn’t responding, you won’t be able to turn it off, but you can reboot it by following these steps:

  1. Press and quickly release the Volume Up button.
  2. Then press and quickly release the Volume Down button.
  3. The Side (Power) button should then be pressed and held. But hold on to the button and wait for the Recovery Mode screen before releasing it when you see the Apple logo.

Once your iPhone has successfully restarted, attempt to see if the touchscreen is now operating as it should. Try the following step if it’s still not working.

While your phone is linked to your Mac or PC, restart it in recovery mode. With this one, you may fix firmware-related issues without erasing any of your data. Here is how to accomplish it:

  1. Utilize the USB connector or Lightning cable provided by Apple to connect your iPhone to a Windows or Mac computer.
  2. On your PC, open iTunes. Verify that iTunes is running on the most recent version of your computer.
  3. While your iPhone is connected, force it to restart with these steps:
    • Press and quickly release the Volume Up button.
    • Then press and quickly release the Volume Down button.
    • The Side (Power) button should then be pressed and held. But hold on to the button and wait for the Recovery Mode screen before releasing it when you see the Apple logo.
    • Suppose prompted with the option to restore or update, select Update. Doing so will let iTunes try to reinstall iOS without erasing your data and download the software for your device.

You should restore your iPhone to DFU mode if it doesn’t work. All of your data and files will be deleted as a result. However, if the firmware is the issue, this will likely solve it.

  1. Connect your computer to your iPhone X or XS Max. A Mac or Windows PC that is compatible with iPhone is an option for you. Use the Lightning or USB connector that came with your iPhone to connect to the computer.
  2. Open iTunes. But make sure you are using the latest version of iTunes software to avoid bumping into problems caused by system conflicts.
  3. Turn off your iPhone, if necessary.
  4. Press and hold down the Power/Lock button for about 3 seconds.
  5. Keep holding down the Power/Lock button, then press and hold the Volume Down button. Keep holding both buttons for 10 seconds. If you see the Apple logo, it means that you’ve held the buttons too long, and thus you’ll need to start all over.
  6. Release the Side/Power button but keep holding the Volume Down button for about 5 seconds. If you see the Plug into iTunes screen, it means you’ve held the button for too long, so you’ll need to start again.

After trying all these fixes, if your iPhone’s touchscreen is still not functioning properly, you must schedule an appointment at the Genius Bar so that a specialist can examine your device’s hardware. At this point, it’s safe to presume that the problem is with the hardware.

Connect with us

Please feel free to visit our Tutorial Page or our Youtube channel if you require more assistance with the use of specific features and functionalities of the Apple iPhone X and XS Max smartphones; you may find a list of how-to articles, step-by-step instructions, and answers to frequently asked questions about the iPhone X or XS Max there. You can contact us using this form if you have any more questions or issues using the phone. Please provide us with more information about the issue(s) with your device(s), and we will be pleased to help you further.

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